At Material Good we pride ourselves on customer service and satisfaction. Please read our return policy carefully.
We welcome product returns within ten (10) days of delivery with a valid receipt for full refund to original payment method. In order to return a product to Material Good, it must be in its original packaging and completely unworn. Returns that do not meet these requirements will not be accepted. All sales are final ten (10) days after delivery.
Custom made items are nonrefundable. Engraved items are nonrefundable. All Hermes and Chanel product purchases are final sale and nonrefundable.
To ensure you have the smoothest experience possible, all domestic shipping fees are complementary. In some cases, international shipping fees may apply.
Material Good is not responsible for any delays, additional taxes, customs duties, or fees incurred as a result of items that are shipped internationally. Outside the US and Canada, customs duties and sales taxes are non-refundable.
Material Good offers a one year warranty on all Pre-Owned and vintage timepieces. The warranty covers ONLY mechanical and movement defects and does not include any damage caused to the outside of the watch (dial, bezel, case, bracelet, lugs, straps, buckle, clasp, or any additional parts). Any damage caused to the movement of the timepiece as a result of misuse, abuse, impact, or neglect (as determined solely by Material Good) will not be covered under your one year warranty.
In the event that, as of the date of purchase, your Pre-Owned timepiece is still covered under the original manufacturer's warranty (accompanied by original papers), the original warranty will serve in place of the Material Good one year warranty until it expires. If the original manufacturer's warranty expires less than one year from the date of purchase, Material Good will offer a supplemental warranty from the date of expiration of the manufacturer's warranty up to one year from the date of purchase.